1. Contact support
Email us at [email protected]. We typically reply within 1–2 business days.
To help us resolve your issue faster, please include:
- your institute’s name and the email address on your account;
- your device and app version (e.g. iPhone 15, Institum 1.0.0);
- a short description of the problem and the steps that led to it — a screenshot helps.
2. Quick fixes for common issues
- Can't sign in / forgot your password — Use Forgot password on the sign-in screen to reset it. Institum accounts are created by your institute or through a guardian invitation — if you’ve never received one, ask your institute to invite you.
- Didn't get a verification code — Check your spam folder for email codes, and confirm your phone number for SMS/WhatsApp codes. You can request a new code once the resend countdown ends.
- Not receiving notifications — Make sure notifications are enabled for Institum in your device settings, and that you’re signed in. Re-opening the app refreshes your registration.
- A course, grade, attendance, or invoice looks wrong or missing — Your institute controls enrollments and these records. Contact your institute directly — they can review and correct them. See the next section.
3. Students & parents
Institum is used by education institutes to run their courses. Your institute controls your enrollment and records such as grades, attendance and invoices — so for changes to those, contact your institute (or email us and we’ll route your request to them).
Parents & guardians: link to your child with the code your institute provides, then follow their schedule, attendance, grades, assignments and announcements from your own account.
4. Manage your account & data
You can change your details and sign out from Settings in the app.
- Delete your account — See Account Deletion for how to delete it and exactly what is removed.
- Privacy & your data rights — See our Privacy Policy, or email [email protected] with any request.